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  1. LinkedIn Staff and Contacts
    1. Customer Service
      1. Business accounts
      2. Other LinkedIn members
    2. Phone
    3. Service escalation


LinkedIn Staff and Contacts

Customer Service

Customer service is abysmal. Unlike professional service organizations there typically is no ticket that can be tracked, no confirmation that is sent to you of your original request if submitted via the web site, and no communication to you of the receipt, progress, or resolution of your request.

Customer service generally involves two levels of support. First level support only handles simple requests, such as password reminder, merging multiple account, confirming email address, closing an account, and canceling a subscription. Anything outside of this is forwarded from customer service to an external group.

Business accounts

Business members are promised one day service but this is meaningless. All it means is that first level support only is provided on a priority basis and may take anywhere from one day to a few days to never.

Business members should submit service requests via the web page at http://www.linkedin.com/feedback?displayContactCustomerServiceFeedback= to qualify for priority handling.

Other LinkedIn members

LinkedIn provides no guarantee of service to non-paying LinkedIn members. They may use the regular customer service form at http://www.linkedin.com/feedback?displayContactCustomerServiceFeedback= or the general email address at customer_service@linkedin.com .

Phone

LinkedIn does not provide a phone support for sales or customer support. However some people have had success using their main corporate phone number - 650-687-3600.

Service escalation

If you have an emergency or don't receive reasonable customer service, you can contact the following ~Linked staff.


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